Does the feeder dispense too many treats?
Or do the motors stop before a treat comes out?
If so, then recalibration of the treat detector photo eye may help.
It may not be the photoeye so check the following first:
First check these other potential causes
a. Low Power
Are the batteries fresh? If the unit is on wall power and the light is green then power should okay.
b. Build up of food particles.
The photo eye is below the brushes and is covered by a protective clear film. Make sure the film is in place (over the 3 dots) and no food is covering the film.
c. Do all the treats drop at once OR do the brushes continue to turn after the first treat or two comes out? If the brushes continue to turn then calibration should help and will be covered next. However, if the treats (or food kibble) is small several may get in the brushes at once and the small treat adapter can help(sold in our store).
So, if the above items did not help it is time to try a recalibration.
The iOS(Apple) app has calibration built in and you should follow the procedure below.
Android Users contact Support@PetTutor.Biz for help with calibration.
Treat Detector Photo Eye Calibration Procedure
Preparing for the calibration
- Empty feeder. Make sure no treats or kibble are in the feeder and none are in the brushes. You may need to take off the blue tube which is released by pressing the 2 tabs on the side that look like speaker grills.
- Ensure volume is ON. Make sure the volume is NOT on mute. If you press the bottom feed button it should beep. If not press and release the middle button(volume) to unmute. The volume button has 3 levels and mute.
- Normal room light. The procedure should be done in normal room lighting. Avoid bright sunlight or a bright interior light on the front of the feeder. Don't turn off the lights just make sure there is no bright light striking the front of the feeder.
Performing the photo eye calibration using iOS app
- Start the Pet Tutor BLU app. Stay on the home screen.
- Turn on the feeder.
- Now in the Pet Tutor app press "Settings" and "Connect" to the feeder
- wait about 30 seconds for the feeder to "warm up".
- Next press Calibration in the app
- Now on the feeder. You must press and hold down the top 2 buttons(power and volume) at exactly the same time to start the procedure. They must be held for about 10 seconds until the unit beeps and the leds on the side start to flash at which point immediately release the 2 buttons. The procedure will take about 15 seconds. The motors will turn a small amount and the leds will flash different colors(red is fine during this). Caution: avoid placing your hand on the front of the tube in the area of the brushes as this changes the light levels in the unit.
The procedure is done.
After the calibration completes the power light will go back to a slow green flash if on battery. If on wall power the led will be off but the unit will be on.
Put some treats in the unit and test it out.
In some cases a second calibration may be required.
(please include the feeder serial#. ex. F001234)