Getting Started / Support


 

The Pet Tutor® Customer Care Team is ready to help you get started!

Which Generation(Gen 1,2,3) Pet Tutor Pro do I have?

  • Gen 1 - Started selling in 2014 and uses a 3 button remote
  • Gen 2 - Started selling in 2015 with Bluetooth
  • Gen 3 - Started selling in 2018 with extended range Bluetooth

Gen 2 and 3 were the first models to use Bluetooth and smartphone apps. These models introduced our 2 button remote called the "Smart Clicker".

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Support Center

Open a customer support ticket, manuals(Gen 1) and FAQs--> Support Center 

or Email our support center --> Support@PetTutor.Biz

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Getting Started
Generation 2 and 3 manuals and getting started tips are listed below:

Quick Setup: Connecting Pet Tutor with a phone or tablet  

Apps. Look for Pet Tutor BLU in the Google Play Store store or Apple iTunes.

Too many treats? not enough or not dispensing? click->Dispensing

User Guides and videos are listed below. We also offer Pet Tutor 101 live webinars and one on one phone or video chat support. Just email Support@PetTutor.Biz to get a customer care member or find out about our next webinar.

The Facebook Pet Tutor® User Group is another resource exclusive to customers. Email support@PetTutor.biz with your order# to join. 

WARNING! Only use the wall power adapter provided with your unit. Other adapters may damage the dispenser.



User Guides and Videos

Pet Tutor app"Pet Tutor Blu" app on smartphones or tablets

First Install the app on your phone or tablet. The following videos will walk you through the process. 

Connecting

Pet Tutor App User Guide

Pet Tutor Blu - Android app basic install and use (video 5:34)

Pet Tutor Blu - iOS app basic install and use (video 5:55)

Overview of Pet Tutor Blu system (video 5:40)

Pet Tutor app Bark Reduction and Sound Trigger(iOS) (video 9:44)

AUTO or Timed Interval mode(ex. reduce barking)  ( video 8:38)

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Smart Clicker™

Smart Clicker Tutorials

Changing the battery and switching modes(video 4:36)

Pet Tutor app connecting and using Criteria function (video 5:05)

Smart Clicker User Guide

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Smart Dispenser/Feeder

tip: Too many treats? Or not dispensing? --> Photo Eye Calibration

tip: Connect app to feeder --> Connecting

General User Manual (note the manual covers both the original Pro and the new Bluetooth® Pro)

Using the feeder Part 1 of 2 video 4:21 (Cleaning)

Using the feeder Part 2 of 2 video 4:23 (Using the 3 buttons on the feeder)

Installing the Small Treat Adapter (optional in store) video 0:33 (reduces # treats)

How to attach Crate Mount to a crate video 1:44

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Pet Tutor barking dogApplications

How to introduce the Pet Tutor to a dog for the first time

Bark reduction in a multi-dog setting

Bark reduction in the car

Training Multiple Dogs

Slow down eating and crate puzzles (note : Optional Smart Clicker™ replaces remote in toys)

Nose Targeting

Teaching calm behavior in crate in a car

Conditioning on an exercise disk

Birds