Getting Started / Support


 

The Pet Tutor® Customer Care Team is ready to help you get started!

Which Generation(Gen 1,2,3) Pet Tutor Pro do I have?

Gen 1 - Started selling in 2014 and uses a 3 button remote

*Gen 2- Started selling in 2015 with Bluetooth

*Gen 3- Started selling in 2018 with extended range Bluetooth

*Gen 2 and 3 were the first models to use Bluetooth and smartphone apps. Each model also introduced our new remote called the "Smart Clicker" which has 2 buttons.

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Support Center

Open a customer support ticket, manuals(Gen 1) and FAQs--> Support Center 

or Email our support center --> Support@PetTutor.Biz

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Getting Started
Generation 2 and 3 manuals and getting started tips are listed below:
Quick Setup: Connecting Pet Tutor with a phone or tablet--> link 

 

Apps. Look for Pet Tutor BLU in the Google Play Store store or Apple iTunes.

Too many treats? not enough or not dispensing? click->Dispensing

User Guides and videos are listed below. We also offer Pet Tutor 101 live webinars and one on one phone or video chat support. Just email Support@PetTutor.Biz to get a customer care member or find out about our next webinar.

The Facebook Pet Tutor® User Group is another resource exclusive to customers. Email support@PetTutor.biz with your order# to join. 

WARNING! Only use the wall power adapter provided with your unit. Other adapters may damage the dispenser.

User Guides and Videos

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Pet Tutor app"Pet Tutor Blu" app on smartphones or tablets

First Install the app on your phone or tablet. The following videos will walk you through the process. 

tip: Connect app to feeder --> Connecting

Pet Tutor App User Guide

Pet Tutor Blu - Android app basic install and use (video 5:34)

Pet Tutor Blu - iOS app basic install and use (video 5:55)

Overview of Pet Tutor Blu system (video 5:40)

Pet Tutor app Bark Reduction and Sound Trigger(iOS) (video 9:44)

AUTO or Timed Interval mode(ex. reduce barking)  ( video 8:38)

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Smart Clicker™

Smart Clicker Tutorials

Changing the battery and switching modes(video 4:36)

Pet Tutor app connecting and using Criteria function (video 5:05)

Smart Clicker User Guide

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Smart Dispenser/Feeder

tip: Too many treats? Or not dispensing? --> Photo Eye Calibration

tip: Connect app to feeder --> Connecting

General User Manual(note the manual covers both the original Pro and the new Bluetooth Pro)

Using the feeder Part 1 of 2 video 4:21 (Cleaning)

Using the feeder Part 2 of 2 video 4:23 (Using the 3 buttons on the feeder)

Installing the Small Treat Adapter(optional in store) video 0:33 (reduces # treats)

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Pet Tutor barking dogApplications

How to introduce the Pet Tutor to a dog for the first time

Bark reduction in a multi-dog setting

Bark reduction in the car

Training Multiple Dogs

Slow down eating and crate puzzles (note : Optional Smart Clicker replaces remote in toys)

Nose Targeting

Teaching calm behavior in crate in a car

Conditioning on an exercise disk

Birds