Connecting Phone app to feeder


To connect the phone or tablet to the Pet Tutor follow the sequence below.

This applies to the app Pet Tutor® BLU (not Pet Tutor® RT)

Install the app: iOS (Apple app store) , Android (Google Play}.

Make sure your phone's Bluetooth® is turned on. 

  1. Start the app
  2. Press Begin Training
  3. THEN turn on the feeder (not before the app)
  4. An icon of the feeder will appear with a check mark on the right  
  5. Press the check mark to connect and it will turn green ("Connected").
  6. Press Start Training
  7. Press FEED button in the app.

 Done!

 

Troubleshooting:

  1. I do not see anything after pressing Begin Training.Pet Tutor Connect Devices
    1. Is the feeder turned on? (After 15 minutes of no activity on battery the unit will turn itself off to save battery).
    2. Is the phone's Bluetooth® turned on?
    3. Was the Pet Tutor connected to another app or another device? The feeder can only connect to one device at a time. So make sure it is disconnected from other devices before trying to connect with a new device. This also applies to other 3rd party apps that work with Pet Tutor®.
    4. Is the phone within range of the feeder or is there a barrier that may block the signal (ex.metal appliance)? (Generation 2 feeders have a range of about 30 feet and Generation 3 feeders have a range of 100-200 feet).
    5. Was the app given permission to location/Bluetooth® during the install? note: We do not use the location, but some installs use "location" for Bluetooth® access.
    6. Try uninstalling and reinstalling the app and make sure you give it permission to access your Bluetooth® (your phone may refer to this as "location" but we do not use location).
  2.  The "check mark" does not respond.
  • DO NOT try connecting to Pet Tutor® from the phone's settings. If this happens you may need to restart the connection procedure. Just make sure the Bluetooth® is turned on.
  • The connection is lost.  
    1. If the phone moves out of range or is blocked (ex. something metal) the connection may drop.
    2. Some other Bluetooth® device or activity may overload the phone's Bluetooth® or interrupt the app. For example a Bluetooth® headset, phone call or video notification (e.g, webcam)
  • The FEED is not responding. Contact Support@PetTutor.Biz
  • Restarting the procedure: Turn off the feeder and close out the app. Make sure the phone Bluetooth® is on and start over with the connection procedure above.

    Need help? Contact Support@PetTutor.Biz