According to Fatzò & al. (2006), when faced with behavior issues with Rex or Fido, most owners will first and above all, talk to their veterinarian during routine visits. Veterinarians are often the first pet professional to hear about the problems and in the best position to make recommendations, or refer their clients to someone who can help them. A survey conducted among veterinarians in the US, revealed that 42% considered they could address the behaviors concerns themselves and only half of them would consider referring cases to veterinarians behaviorists. A small minority will send them to dog trainers (Thomson Veterinary Healthcare Communications 2003).
The results of these surveys reveal that a disconnect lies between the enormity of the need and the professional help that dog parents will seek. On the one hand, owners may only find a need to talk about the issues at home once a year, leaving a lot of time for the problems to get worse. On the other hand, veterinarians seem to lack confidence in sending their clients to dog trainers or non-veterinarian behaviorists. They may not see the need for a referral and decide to help their clients themselves, but it’s also possible that they simply don’t have enough information about the trainers and behaviorists in their neighborhood to develop trust in their methods. Another startling fact is that most owners still do not seek direct help from local trainers, but will rather go to their veterinarian, even though most of them didn't receive formal education on behavior issues.
In either case, as trainers and dog behaviorists, we need to make more effort to connect with the local veterinarians and understand where their reluctance to refer their clients comes from. When veterinarians do refer clients, it’s also important to keep the communication going and by sending them updates, and developing trust and coordinated team effort around behavior issues, especially when they have the potential to send animals to the pound. It also appears that more education of the public is still very needed so that working with dog professionals becomes a given when adopting a dog, instead of a last resort.
Jennifer Cattet, Ph.D.